O'Brien Auto Performance

I am writing to express my extreme dissatisfaction with the service I recently received at your establishment. your business engaged in what I consider to be criminal behavior by taking close to $10,000 from me and refusing to rectify the situation. I brought my Land Rover to your facility, which is supposedly your specialty, for a diagnosis and repair. Your team completely misdiagnosed the issue. After the repairs were completed and I left your shop, my vehicle broke down less than two miles down the road. I am appalled by the level of incompetence and the significant financial loss I have incurred. It is incomprehensible to me that a business operating in such a negligent manner is still o…

I brought my BMW X3 here due to a referral from a friend once I started having a coolant leak. They quoted me $1000 To replace a radiator hose. Out of curiosity because I thought how insane that quote was, I called the local BMW dealership who quoted me $600. The dealership also said they would re-run diagnostics on my car for no charge as they never charge for diagnosing a problem, but I got charged $100 for diagnosis of a coolant leak from the shop. The itemized, detailed summary of why it was so expensive the labor was quoted to be $800, if that wasn’t bad enough when I wanted to pick my car up, they told me they wouldn’t be there Until the afternoon and then on my way there around 4 o’cl…

This establishment the employees are straight up criminals horrible awful experience robbed me to the tune of $7,0000 un professional, they have completely no idea what they are doing total crooks. Stated my Land Rover needed water pump replaced among other things I paid them & on the way home it quit running they refused to make it right after a failed diagnosis. Please take your car anyplace else than this. I lost a bunch of $ & would hate anyone to have a similar experience there is NO WAY this place should still be in business! Nothing more than common criminals, crooks, & thieves. Thank you & have a nice day!

Great first time experience. I brought in my Mini Cooper Clubman for an oil change and tire rotation. The staff was friendly and helpful. They explained what other services I should consider for the future without pressure and I felt their pricing was very reasonable. Will definitely be visiting again.

I have been using O'brians Auto for years. All my cars are BMWs from 1980 to 2007. Lindsey and Robert are about the best team I have encountered when it comes to foreign auto repair. Lindsey - parts, Robert - mechanic. Their not the cheapest but they get it done right, you get what you pay for "Experience".